At Owen Folders, we are dedicated to providing a smooth and hassle-free shipping experience for all of our customers. We ensure that every order is handled with care and delivered to you safely.
Shipping Methods
We offer Cash on Delivery (COD) as the sole payment method for our shipments. Once your order is confirmed, our trusted delivery partners will handle the shipping of your items to the address you provided during checkout.
Order Processing
All orders are processed and dispatched as quickly as possible. Once your order is placed, we will begin the fulfillment process immediately to ensure that it reaches you promptly. Orders are typically dispatched within 2-3 business days after payment confirmation.
Shipping Charges
Shipping costs are calculated based on the location and weight of the items in your order. These charges will be displayed at the checkout before you complete your purchase.
Packaging
We take great care in packaging your items securely to ensure that they arrive in perfect condition. All products are packed with high-quality materials to prevent any damage during transit.
Tracking Your Order
Once your order is dispatched, we will send you a tracking number (if available) via email, allowing you to track your shipment and know when to expect delivery. You can check the status of your delivery directly through the courier’s website using the tracking information provided.
Address Accuracy
It is essential that the shipping address you provide during checkout is accurate and complete to avoid delays in delivery. Please double-check the details of your address, including postal codes, to ensure timely and smooth processing of your order. Owen Folders is not responsible for delays caused by incorrect address information provided by the customer.
Damaged or Lost Items
While we take every precaution to ensure that your items are shipped safely, if your order arrives damaged or if you experience issues with delivery, please contact us at [email protected] within 5 days of receiving your order. We will work with you to resolve the issue by either arranging a replacement or processing a refund based on the circumstances.
International Shipping
Currently, Owen Folders only offers delivery within the regions where our shipping partners operate. We are continuously working to expand our reach and may offer international shipping in the future.