At Owen Folders, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not happy with your order, we offer a simple return and refund process, as long as the terms below are met.

Returns

We accept returns for items that are unused, undamaged, and in their original packaging. You may return products within 14 days of receiving your order. After this period, we are unable to accept returns.

To initiate a return, please contact our customer service team at [email protected] within the 14-day window. Once your return request is approved, we will provide you with instructions on how to send the item back to us.

Eligibility for Returns

  • The item must be unused and in its original condition.

  • The product should be in its original packaging with all tags, labels, and accessories included.

  • Items must be returned within 14 days from the date of delivery.

Non-Returnable Items

The following items cannot be returned:

  • Personalized or custom-made products

  • Products that are damaged due to misuse or lack of proper care

  • Opened or used furniture or accessories, unless they are defective

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If your return is approved, we will process a refund to your account within 7-10 business days. Please note that the original shipping fees are non-refundable.

Refunds for Damaged or Defective Items

If you receive a damaged or defective item, please notify us within 5 days of delivery. We will provide a full refund or a replacement based on your preference. To request a refund or replacement for a defective item, please email us at [email protected] with photos of the damaged product and your order details.

Cash on Delivery (COD) Orders

For COD orders, refunds will be processed through cash.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item for a different product, please return the original item within the allowed return period and place a new order for the desired product.

Late or Missing Refunds

If you haven’t received your refund after the specified time frame, please check your bank account again. If the refund is still not showing, please contact us at [email protected], and we will help resolve the issue promptly.